I translated user needs and research into opportunities for service improvement.
I worked closely with user research and content design, creating prototypes of varying detail. The low-fidelity mock-ups and web flow diagrams were used to visualise user needs and expecatations.
I also created high-fidelity mock ups and coded prototypes to share with developers, to ensure design decisions were communicated accurately and improvements went live quicker.
Old service teams page
Improved service teams page, aligned to user needs
Improvements to the site were based on user needs and service principles such as "show me you can help me".
These principles, digital best practice and user testing influenced design decisions like splitting the service teams into different areas of work, labelled in a way that makes sense to the site's users.
Improving the information architecture and adopting the Scottish Government Design System meant it aligned with user expectations of a government service.